Human Resource Scorecard

The Human Resources Scorecard: Measuring the Return on Investment is the first book to provide a comprehensive, step-by-step process for measuring return on investment (ROI) in human resource programs. The ROI process, developed 20 years ago by co-author Jack J. Phillips, Ph. D., aids HR managers in determining and improving the bottom-line impact that human resource programs have on an organization. Using an accessible scorecard format, the authors provide the following six measures to track and monitor the total impact of human resource programs: Reaction to, or satisfaction with, an HR program taken from those involved in the program. Changes in the skills and knowledge necessary to make an HR program work. Application and utilization of an HR program as it is implemented into an organization. Business impact directly related to an HR program. The ROI as the monetary benefits are compared to an HR program's costs. Intangible, non-monetary benefits related to an HR program.